Why is a student who appears on my roster on MyJCU unable to access my Moodle course?
Answer
Undergraduate students are automatically enrolled in Moodle courses through a synchronisation between MyJCU and Moodle that takes place twice a day. There might be delays (no longer than 12 hours) in the update during drop-and-add periods because of this. Graduate students and continuing education students are enrolled manually by the Moodle support team as soon as they receive the lists; any update depends on communication from the dedicated department to the Moodle support team.